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How m11bet Protects Your Personal Data

Your personal data is handled with care at every point — from the moment you open an account to the day you request a deletion.

Data collected transparentlyYour right to access & correctSecure data storageCookies explained clearlyContact us anytime

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What Data We Collect and Why

m11bet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account, we collect your name, email address, contact number, and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX transactions. This data is used solely to process your deposits, verify withdrawals, and keep your account secure. We do not sell

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your personal data to third parties. Retention periods align with applicable Malaysian law and regulatory requirements — data is held only as long as necessary for the purpose it was collected. You may request a copy of the data we hold about you, and where local
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law permits, you may ask us to delete or correct it. Eligibility for any service described here depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI KAMI

Reach Our Data Protection Team

Live Chat Our live-chat team is available around the clock. Raise a data query, request an account-data export, or ask about cookie settings — we respond within minutes, any time of day.

Email Support Send a written data request to our support address. We acknowledge all privacy-related emails within 24 hours and aim to resolve requests fully within seven working days.

Help Centre Our help centre has a dedicated privacy section where you can read about data-subject rights, cookie controls, and the steps to submit a formal request to amend or remove your data.

AMALAN PERLINDUNGAN DATA

How We Handle Your Data at m11bet

From encryption at rest to strict internal access controls, our data-handling practices are designed to keep your personal details safe at every stage of their lifecycle.

Encrypted Storage

All personal data — including your email, contact number, and payment references for Touch 'n Go, GrabPay, Boost dan FPX…

Cookie Controls

We use strictly necessary, functional, and analytics cookies. You can adjust cookie preferences in your account settings at any time.

Account Security

Two-step verification is available for all accounts. Login attempts are monitored, and suspicious activity triggers an automated alert to your…

Data Retention

We keep your data for the period required by applicable Malaysian regulation.

Your Rights

You have the right to access, correct, or request deletion of your personal data.

Third-Party Sharing

Data is shared only with payment processors — such as FPX gateway providers — and identity-verification partners where it is…

Your Privacy Questions Answered

Below are the questions we receive most often about how m11bet manages personal data in Malaysia. If your question is not covered here, reach out via live chat or email and our team will respond directly.

We collect your name, email address, phone number, date of birth, and payment method identifiers — for example your Touch 'n Go or GrabPay reference. This is the minimum needed to operate your account and process transactions.

We retain your data for as long as your account is active and for the period required by applicable Malaysian law after closure. Once that obligation ends, data is securely deleted or anonymised in line with our internal schedule.

Yes. Submit a data-access request through live chat or email. We will compile and send you a structured copy of your personal data within seven working days, where local law permits this right.

Only where strictly necessary — for example with FPX or Boost payment processors to complete transactions, or with identity-verification partners. We do not sell your personal data to advertisers or unrelated third parties.

Log in to your account and open the Cookie Preferences panel. Analytics and marketing cookies can be toggled off individually. Strictly necessary cookies cannot be disabled as they are required for the account to function.

Contact our support team via email with the subject line 'Data Deletion Request'. We will verify your identity, confirm the scope of the deletion, and complete the process within the timeline required under local Malaysian law.

Yes. The same Privacy Policy applies to all accounts opened from Malaysia, including those in Kuala Lumpur. Availability of certain services and rights may depend on local law, and all data handling meets requirements where local law permits.

How m11bet Protects Your Personal Data

Reach Our Data Protection Team

How We Handle Your Data at m11bet

Encrypted Storage

Cookie Controls

Account Security

Data Retention

Your Rights

Third-Party Sharing

Your Privacy Questions Answered

01 What personal data does m11bet collect when I open an account?

02 How long does m11bet keep my personal data?

03 Can I request a copy of the data m11bet holds about me?

04 Does m11bet share my data with third parties?

05 How do I manage or turn off cookies on m11bet?

06 How do I request that m11bet deletes my personal data?

07 Players in Kuala Lumpur and across Malaysia — does the same Privacy Policy apply?

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